Privacy Policy
Last updated: October 12, 2026
This policy explains how Spider Tree Services ("we," "us") collects, uses and protects the information you give us when you use this website, request a free tree estimate, or communicate with us by phone, text or email.
Information we collect
- Information you provide: your name, email, phone number, property address and ZIP code, and details about the work you need (for example the type of tree work, how soon you need it, and whether the property is residential or commercial).
- Appointment details: the date and time you book and any notes you add.
- Automatic information: like most websites, we and our service providers collect standard technical data such as browser type, device, pages visited and referring page, using cookies and similar technologies (including advertising pixels) to understand how our site and ads perform.
How we use your information
- To schedule your free estimate, prepare your estimate or proposal, and complete the tree work.
- To contact you by phone, text or email about your request, appointment reminders, your estimate, and your project.
- To measure and improve our website and advertising.
- To meet legal, tax and accounting obligations.
Text messages (SMS)
If you check the consent box on our form, you agree to receive calls and text messages from Spider Tree Services about your estimate request, appointment and project. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent is not a condition of purchase.
We do not sell, rent or share your mobile phone number or text-messaging consent with third parties or affiliates for their marketing or promotional purposes. Information may be shared with service providers who help us deliver messages (such as our messaging platform), and only for that purpose.
How we share information
We do not sell your personal information. We share it only with service providers that help us run our business (for example our CRM and scheduling platform, email and text-message delivery, website hosting, payment and invoicing, and advertising measurement tools such as Google and Meta) or when required by law.
Cookies and advertising
We use cookies and tags (including the Google tag and the Meta pixel) to see which ads and pages lead to calls and estimate requests. You can control cookies through your browser settings, manage Google ad personalization at adssettings.google.com, and manage ad preferences in your Facebook/Instagram account settings.
Data retention and security
We keep your information for as long as needed to provide our services and meet legal requirements, and we use reasonable safeguards to protect it. No method of transmission or storage is completely secure.
Your choices
You can ask us to access, correct or delete your information, or stop contacting you, by calling or emailing us using the details below. Reply STOP to any text or use the unsubscribe link in any email to opt out of that channel.
Children
Our services are intended for adults. We do not knowingly collect information from anyone under 18.
Changes
We may update this policy from time to time. The "last updated" date above shows when it last changed.
Contact us
Spider Tree Services
Chattanooga, TN
Phone: (423) 475-0496
Email: [email protected]
Website: spidertreeservicetn.com